Terms of Use

Last updated: 3 March 2026

These Terms of Use ("Terms") govern your access to and use of SupaPM, including our website, browser extensions, applications, and any related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Who we are

SupaPM is a software product that helps product teams manage projects, insights, and related work using AI-assisted workflows. References to "we", "us", or "our" in these Terms refer to the operator of SupaPM.

2. Eligibility and accounts

You may use the Service only if you are able to form a binding contract with us and are not prohibited from using the Service under applicable law. By using the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" will refer to that entity.

You are responsible for all activity that occurs under your account and for keeping your authentication credentials (including one-time passcodes and email access) secure. You must promptly notify us of any unauthorized use of your account or any security breach you become aware of.

The Service is designed for use by businesses and professional users. By using the Service, you represent and warrant that you are acting for business purposes and not as a consumer. Nothing in these Terms is intended to exclude or limit any rights you may have that cannot be excluded under applicable consumer protection laws.

The Service is not directed to children under 13, and you may not use the Service if you are under 13. If you are 13 or older but under the age of majority in your jurisdiction, you may only use the Service with the consent of your parent or legal guardian. By using the Service, you represent and warrant that you meet these requirements.

3. Use of the Service

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

You agree that you will not, and will not permit any third party to:

Use the Service in any way that violates any applicable law or regulation.
Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying models of any part of the Service, except to the extent such restrictions are prohibited by law.
Interfere with, disrupt, or attempt to gain unauthorised access to any part of the Service, its related systems, or networks.
Use the Service to develop a competing product or service or to benchmark or analyse the Service in a way that is not reasonably necessary for your own internal use.
Upload or transmit any content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable, or that contains viruses, malware, or other harmful code.

Export controls and sanctions. You may not use the Service in or for the benefit of any country, organisation, or person that is subject to applicable trade sanctions, embargoes, or similar restrictions under the laws of Ireland, the European Union, the United States, or any other applicable jurisdiction. You represent and warrant that you are not located in, organised under the laws of, or ordinarily resident in any such country and that you are not on any government list of prohibited or restricted parties.

4. Customer data and privacy

"Customer Data" means any data, content, or information that you submit to or through the Service, including information about your company, projects, customers, and communications. You retain all rights to your Customer Data, and we only use it to provide and improve the Service, to comply with law, and as otherwise described in our Privacy Policy.

You are responsible for ensuring that you have all necessary rights, consents, and permissions to submit Customer Data to the Service and for the accuracy, quality, and legality of that data. You must not submit to the Service any personal data or sensitive information that you are not lawfully permitted to process or share.

Please review our Privacy Policy for more information on how we collect, use, and protect personal data.

5. Third-party services and AI providers

The Service may integrate with or rely on third-party products and services, including AI model providers (such as OpenAI, Anthropic, or Google), browser platforms, or other tools. Your use of any third-party services is subject to their separate terms and privacy policies.

We do not control and are not responsible for third-party services. We do not guarantee the availability, accuracy, or reliability of outputs generated by third-party AI models or integrations. You are responsible for reviewing and validating AI-generated content before relying on it.

6. Beta features and changes to the Service

From time to time, we may make new or experimental features available, including beta or preview features. Such features may be provided "as is", may be subject to additional terms, and may be modified, suspended, or discontinued at any time.

We may change or update the Service, or any part of it, at any time, including to add or remove features, improve performance, or address security or legal requirements. Where a change is material and reasonably likely to have a significant adverse impact on you, we will use reasonable efforts to notify you in advance where practicable.

7. Intellectual property

We and our licensors own all rights, title, and interest in and to the Service, including all software, user interfaces, designs, documentation, and all related intellectual property rights. Except for the limited licence granted to you in these Terms, we do not grant you any rights to our intellectual property.

You grant us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, modify, and create derivative works from Customer Data solely as necessary to provide, maintain, secure, and improve the Service and as otherwise permitted in these Terms.

8. Feedback

If you provide us with any feedback, suggestions, or ideas about the Service ("Feedback"), you agree that we may use the Feedback without restriction and without any obligation to compensate you. You hereby assign to us all rights, title, and interest in and to such Feedback.

9. Fees and subscriptions

We may offer free and paid plans for access to the Service. Where fees apply, they will be set out on our website or in a separate order form or agreement with you.

Unless otherwise stated, all fees are non-refundable and exclusive of any applicable taxes. You are responsible for paying all applicable taxes and charges associated with your use of the Service.

10. Term and termination

These Terms remain in effect for as long as you access or use the Service. You may stop using the Service at any time. If you have a paid subscription, the termination terms applicable to your plan or order will apply.

We may suspend or terminate your access to the Service, or any part of it, at any time if:

You materially breach these Terms or any applicable law.
Your use of the Service creates a security risk or may cause harm to us or to others.
We are required to do so by law or by a third-party service provider.

Upon termination, your right to access and use the Service will cease. We may retain and use Customer Data in accordance with these Terms and our Privacy Policy and as required by law.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, secure, or error-free, that any defects will be corrected, or that the Service will meet your requirements. AI-generated outputs may be incorrect, incomplete, or misleading, and you are responsible for validating and reviewing any such outputs before relying on them.

AI-generated content provided through the Service does not constitute legal, financial, or other professional advice, and you should not rely on it as a substitute for professional advice.

12. Limitation of liability

To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you have paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred (100) US dollars (or the equivalent in your local currency).

13. Indemnity

You agree to indemnify, defend, and hold harmless us and our affiliates, and our and their respective officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service.
Your violation of these Terms or of any applicable law or regulations.
Any Customer Data or content you submit to the Service, including any claim that such data or content infringes or misappropriates third-party rights.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice as appropriate (for example, by displaying a notice in the Service or sending you an email).

Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

15. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles.

The courts of Ireland will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, except where applicable law provides you with a right to bring claims in another jurisdiction that cannot be contractually waived.

16. General

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets.

These Terms, together with any other agreements or policies referenced in them, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings relating to the Service.

17. Contact

If you have any questions about these Terms, please contact us at hello@supapm.com.

18. Copyright complaints

If you believe that any content available through the Service infringes your copyrights, please contact us at hello@supapm.com with: (a) a description of the copyrighted work you claim has been infringed; (b) a description of where the allegedly infringing content is located; (c) your contact details; and (d) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law. We may remove or disable access to the content at our discretion.